Bonuses
Deposit Bonus
Eligibility: This offer is only available for first time depositors. BeGambleAware 18+
T&C’s apply. 18+. One bonus offer per player. Minimum deposit £20. Max bonus bet is £5. Bonus spins on selected games only and must be used within 72 hours. Winnings from Bonus spins credited as bonus funds and capped at £100. Bonus funds must be used within 30 days otherwise any unused bonus shall be removed. Bonus funds are 100% match up to £300 with 25 spins on Starburst on your 1st deposit, 25% match up to £800 with 50 spins on Aloha Cluster Pays on your 2nd deposit, and 50% match up to £400 with 25 spins on Gonzo’s Quest on your 3rd deposit. Bonus funds are separate to Cash funds, and are subject to 35x wagering the total bonus & cash. Only bonus funds contribute towards any wagering requirements. Terms apply. BeGambleAware.org. Full terms in footer below. View all terms.
Payment Types
Information
- Malta
- UK
About
With its UK license and a name that oozes luxury, The Grand Ivy Casino is the destination of choice for the sophisticated gambler. A large selection of games is available here, particularly in slots and table games, and most players find themselves with ample options to choose from. This is backed up by a casino that carries an air of trust and authority, tracing its roots to the physical casino in London of the same name.
Fully licensed and regulated to do business in the UK, Malta and Sweden, this is a legitimate outfit with some serious corporate clout. For the most part, this translates into an exceptional experience for players, though it’s clear there are still some areas in which this casino could improve.
Software
The Grand Ivy is a fully online platform, with players able to quickly load or switch between games as they fancy. The platform is built to be robust at scale, so you should never have any problems with games lagging, freezing or dropping connection – for the most part, any technical problems you do experience will come from your own PC or mobile device, though these are incredibly rare in any event.
Games are provided by a selection of different casino game developers, and it’s a pleasure to report such a wide selection on offer. You can’t filter between the games as effectively as you’d like, which is perhaps one limitation from a usability point of view, but there’s nothing major in the software that would cause concern. All in all, a stable, usable platform with a luxury feel that many players will enjoy.
Banking Options
If you were to describe the banking options at Grand Ivy in a word, it would be ‘limited’. There’s enough for most players with the combination of Visa/Mastercard and e-wallets, but it would be nice if there was a broader range of payment methods to choose from. Deposits and withdrawals are mirror images in terms of supported methods, yet the processing time of 48-72 hours means it takes a while to get things moving. The low maximum weekly withdrawal of just £5,000 will be a problem for some players.
Deposit Methods: MasterCard, Neteller, PaysafeCard, Visa, Skrill, Bank transfer.
Withdrawal Methods: MasterCard, Neteller, PaysafeCard, Visa, Skrill, Bank transfer.
Withdrawal Times: Withdrawals are subject to a lengthy processing time of 48-72 hours, way beyond what you would expect from a leading online casino. From here, e-wallet payments take 24 hours, card up to 5 days and bank transfer up to 7 days before funds are received in your bank account.
Withdrawal Limits: Withdrawals are subject to a maximum of just £5,000 per week.
Customer Support
Email support is available through a direct email address, which is useful to know when it comes to completing ID verification and other processes. However, by far the best way to deal with support is through the live chat functionality, with agents standing by to chat to you in real time by instant message to get you the help you need.
Click a live chat window anywhere you can find it on their site, and you’ll instantly be placed in the queue for the next available agent. This often means waiting for a couple of minutes, but generally support is quick and effective when you need it. In terms of customer support, there are a few complaints doing the rounds, but nothing more than you’d expect from a typical online casino of this size.
Selection of Games
The selection of games is generous here, and definitely a strong suit for The Grand Ivy. It’s not necessarily the biggest collection we’ve seen, and there are casinos out there that offer more slots or table games or live games, or all three. But the games that do make it here are high quality, and there is more than enough of them to keep even the most avid gambler occupied for a lifetime.
Game software comes from the likes of Microgaming, NetEnt and Betsoft to name but three, with more than adequate provision for table games and live games like roulette. Jackpot games are well served here too, with some huge prizes to be won on the progressive slots and high roller tables.
